We don’t really like writing terms and conditions, and we know you don’t really like reading them, but they're here for a reason, and that’s to protect both you and “Clachtoll Glamping”.
So Set out below are our Terms and Conditions relating to your booking so grab yourself a cuppa and please take the time to read. By booking with us, it will be considered that you are fully conversant and have agreed to all the below Terms & Conditions.
Bell Tent Bookings
We are a minimum of 3 night stay in our bell tents.
Bookings are only accepted from persons over 18 years of age, by booking with us the lead guest acknowledges that he or she agrees to these Terms and Conditions on behalf of the entire party intending to occupy the property under your booking. We will ask for a 50% non-refundable deposit to secure your booking in a bell tent.
All bookings must made through our online booking system are provisional ( for 7 days) until payment/deposit has been received.
Bell Tent Payment
Full payment for your stay in a Bell Tent is due no later than 6 weeks before commencement of the holiday. We reserve the right to cancel the booking if the balance is not paid by the due date. If a booking is made less than 6 weeks before arrival, the full cost of the stay is due at the time of booking. We accept BACS and Cheque
Payments from overseas guests can only be accepted in £'s sterling by cheque drawn on a UK bank, or by international electronic bank transfer. Any charges for payments from overseas will be passed on to the guest. A separate invoice will be raised for these charges and payment will be required upon arrival.
Good House Keeping Deposit for Bell tents
A Good House Keeping deposit (GHD) of £50 is a bond which represents your agreement to leave the bell tents as you find them. Inviting of additional guest other than who’s on your booking form, Smoking and use of of naked flames ie candles and gas stoves inside the bell tents will lead to the full GHD being claimed.
Provided the bell tents are left as found at the end of the rental, no claim will be made and your GHD will be refunded back to you with in 7 days. Please provide us when booking with details of where you would like it deposited to.
Cancellation of Bell Tents by us at “Clachtoll Glamping”
Clachtoll Glamping retains the right the cancel the booking if they believe weather conditions such as wind speed, site exposure and ground holdings result in an un safe or unsuitable environment and risk damage to the tents. All monies paid will be refunded in full and we will not be liable for any further claims.
Cancellations by you the guest
We strongly advise you to take out suitable holiday insurance.
All cancellations must be notified in writing. In the event of cancellation less than 6 weeks before the holiday begins, we regret that any monies received are non-returnable. However, if we are able to re-let the bell tents for the booking period cancelled we will reimburse monies paid minus the deposit. For example 50% is returnable.
If a cancellation is unavoidable, and if a charge has to be applied under these terms and conditions, we will, of course, send you a full set of documentation to allow you to submit a claim on your chosen travel insurance company.
We can not be held responsible for any unusual or unforeseen circumstances, including delays, adverse weather conditions or breakdowns, on the part of ferry operators, which are beyond our control.
We always do our best to limit changes to your holiday during your stay, however we cannot accept responsibility nor compensate for circumstances such as *force majeure. *Force Majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.
It would be useful to bear this in mind when booking with us over the winter months as refunds will unfortunately not be given due to adverse weather conditions.
Arrival and Departure Times
The Bell tents at Clachtoll Beach campsite ( Clachtoll Glamping) are available on the agreed arrival date from 14.00 hrs-18.00hrs (2pm-6pm) We ask our guests to vacate the property by 10.30 am on the agreed day of departure. We reserve the right to charge for late departures. We will always try to accommodate any earlier check in requests where possible.
Non-Availability of The Bell Tents
If for any reason beyond our control, for example fire damage/ Weather damage The Bell Tents at Clachtoll beach campsite ( Clachtoll Glamping) are not available on the date booked, all monies paid will be refunded in full and we will not be liable for any further claims.
Louise, Shane and staff at Clachtoll Beach Campsite (Clachtoll Glamping) reserve the right to reasonable access of the property ( bell tent) at any time for emergency maintenance etc.
Losses or Damages
Guests have a legal liability to pay for any damage you may cause to the property and grounds during your holiday. The property is insured in respect of the usual risks covered by our buildings and contents policy. However, in certain circumstances, if you should cause any loss or damage by negligence, you could become liable and you would probably not be covered by the personal liability section of your own household policy. Our insurance does not cover your personal possessions. You would therefore be well advised to check on these points with your insurers and you may find that, providing they are given notice, they will extend your normal cover to include your holiday accommodation.
Accommodation and Use of our Bell Tents
Our Bell tents at Clachtoll Beach Campsite (“Clachtoll Glamping”) sleep up to a maximum of 2 Adults and 2 Children (16 under) or 4 adults and your booking is accepted on this basis. To minimise wear and tear and to avoid overstretching the facilities we don’t wish our bell tents to be occupied by more than the specified number. To avoid any misunderstanding, please do not invite more guests than the bell tents sleeps or what you have booked for. A failure to do this breaches your terms and conditions and you will be all asked to vacate our property.
Camping in our bell tents
- Real Double bed with under bed storage and an EVE sleep Mattress ( The worlds most comfortable mattress) https://www.evemattress.co.uk/mattress
- 2 Single Futons
- Bed Linen
- Mini fridge
- Vinyl flooring
- Electric Heater
- Lighting and plug sockets
- Outside table and Chairs
- Parking space for 1 car
- Drinking water tap nearby
- Please bring your own Towels, Cutlery, Crockery, Glasses as these are NOT provided!
Please note-There is no campsite kitchen on the site, so you will need your normal camping equipment. We do have a BBQ/Cooking shelter area for you to cook under.
Bring all of your normal Camping/Glamping gear but when you arrive you just move in straightaway! No time lost erecting or packing away a wet tent!
Our Bell Tents are no different to conventional camping as far as wildlife is concerned. Our Bell tents are provided with a zipped in integrated ground sheet which prevents insects from entering. “Glampers” staying in our bell tents should also take precautions to not attract insects or other animal species by keeping all food in sealed containers, disposing of rubbish and litter and closing your tents. We at Clachtoll Galmping will not offer compensation for the presence of insects or other wildlife species in any part of or near to the tent.
We ask all of our guest to please remember there are other guest staying on the campsite and ask to be mindful to noise. You are on holiday and you will of course want to have fun, so it is a balancing act between enjoying yourself and not ruining the enjoyment of other. Noise really carries on a campsite and tents don't insulate against noise at all - you can hear everything. Generally, you should try to make as little noise as possible and be particularly quiet early in the morning and late at night. This means talking quietly and avoid closing and opening car doors and boots as this will bother sleeping campers. Remember that it is very hard to regulate the volume of your voice and your music when you are drinking. Loud drunken groups on our campsites are not welcome, this isn’t the place for it. If you want to make noise, then you should find a campsite that is set up for groups as such. To be frank, if this is something you wanted to do we strongly suggest you go elsewhere. The point is that camping and campsites are for everyone.
Generators - No generators are allowed on the campsite.
Smoking is not permitted in The Bell Tents at Clachtoll Beach campsite at any time.
Fire and Flames
No Naked Flames are allowed inside the Bell Tents and porches at any time
and are strictly no cooking of any kind, no smoking and no naked flames, this includes candles and everything that can burn or melt.
No dogs or pets allowed in the bell tents
Speed limit on and around the campsite is 5mph
We hope you enjoy staying with us but if you have a complaint about your Bell Tent, in the first instance please see reception. We shall endeavour to make every effort to rectify any faults or make repairs to equipment as soon as possible. However we cannot be held responsible for any such breakdowns or loss.
- Guests shall take all reasonable measures to keep Bell Tents closed, dry and secure while not in use during the period of hire. This includes keeping the door closed the when not in the tent, and upon checking out.
- Damage to the tent, loss of any of its equipment or furnishings or excessive soiling will be charged for in full to the booker of the tent.
- Please make sure all electrical items are turned off and unplugged when not in use i.e. lights, chargers and heaters
You are responsible for the property ( Bell tents) during your stay, and it should be left in the clean condition at the end of your holiday that you found it in on your arrival, with all furniture, fixtures, fittings and effects etc. remaining in the property, as at the commencement of your holiday.
Any damage or breakages beyond fair wear and tear will be chargeable, and must be reported to Louise or Shane as soon as possible, and always prior to departure. We ask that no attempt should be made to repair or replace items. We will make contact with you directly regarding any unreported issues warranting any applicable charges within 12 hours of departure.
We cannot accept any responsibility for personal injury to you as guests or holidaymakers, or loss of damage to your property or for other matters over which we have no control.
By accepting and booking, you agree to accept responsibility for the physical wellbeing of you and your party, indemnifying us from all responsibilities, blame and consequences, direct and indirect however arising, should someone injure themselves at our premises or in using any articles provided at Clachtoll Beach campsite or inconvenience themselves in any way.
Breach of these Terms and Conditions
If you, any other person in your party commit a serious breach of these Terms and Conditions, the owners at Clachtoll Glamping will have the right to terminate your booking and will require you to vacate the property immediately and no refund of the fees you have paid will be returnable to you.
Any complaints must be notified directly to Louise and/or Shane as soon as is possible, any remedial action will be carried out as soon as is reasonably practical. Guests have a legal obligation to mitigate their loss. If we are denied the opportunity of investigating any complaint within a reasonable time or denied the opportunity to put matters right during the holiday, then the guest will waive all rights. We will do our utmost to ensure that any problems are resolved quickly and to your complete satisfaction.
Scottish law will prevail.
In the case of a discrepancy between these Terms and Conditions and any other information about Clachtoll Glamping, these Terms and Conditions shall prevail.